SERVICES AND SUPPORT Details
Hurtec provides support at every critical stage of your fleet’s lifecycle.
Comprehensive Back-up
Hurtec supports agencies, vehicle builders and fleet owners through the practical steps needed to move from specification to field use. Services can include commissioning, operator training, FleetCon onboarding, diagnostics, warranty coordination, scheduled maintenance and ongoing support.
COMMISSIONING AND HANDOVER
System setup, testing and handover.
OPERATOR AND FLEETCON TRAINING
Practical training for pump operators, administrators, fleet teams and approved service partners.
DIAGNOSTICS, SERVICE AND REPAIRS
Remote diagnostics, fault review, service planning and issue response to support faster repairs and reduced downtime.
WARRANTY AND SUPPORT COORDINATION
Clear pathways for claims, documentation, user questions, software updates and ongoing service needs.
The Support Journey
1 ASSESS
Understand needs, environment...
2 Plan
Define the support model and success...
3 Deploy
Commission, configure and train and…
4 SUPPORT
Provide diagnostics, service and...
5 OPTIMISE
Use data to improve readiness.
SERVICE DELIVERABLES
Training material
Operator guides, module updates and onboarding support.
Service evidence
Records that help support repairs, warranty and procurement confidence.
Support pathway
Phone, remote and field support where required.
Data review
FleetCon reporting support and improvement conversations.
WE ARE HERE WHEN YOU NEED US
Talk to Hurtec about your support, FleetCon onboarding or service requirements.